As AI fundamentally transforms the nature of work, it also exposes the growing gap between organizational ambition and human capacity. While 93% of executives say AI is essential to future competitiveness, only 27% feel fully prepared to lead in an AI-driven world.
BetterUp Labs’ study uncovered that the most successful organizations aren’t just doubling down on technology; they’re investing in people. Companies that prioritize human skills — such as adaptability, emotional intelligence and purpose-driven leadership — are outperforming their peers in innovation and resilience.
In the rush to embrace AI, many leaders underestimate the emotional impact of AI on teams and overlook the need for reskilling and building trust. The future of work won’t be won by machines, but by humans equipped to work alongside them.
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